1My Internet Is Off?
The first thing you should do is check if your router has power. Then check if your wireless light on your router is flickering (this is the light next to a symbol that looks like wifi )
2Do you guys shape or throttle internet connections?
We supply pure internet with NO shaping and NO throttling at all.
3Do you do call outs?
Yes we offer call outs, but is chargeable per hour.
4How long after my application will you install our package?
Once we have all the required documents that we need, and is happy with all the requirements, we will send out out technicians as soon as they are available.
5What do I have to do to cancel my subscription?
Fill in our online form and send it back to us and one of our agents will give you a call to arrange cancellation.
6How do I pay for my subscription?
When you sign up for a new account, you sign a Bank debit order instruction form, where we will then deduct your monthly fee. This is compulsory for all our clients.